Effective Manager

Customer Care Master Class
The course we are proposing is practical, dynamic, interactive, offering a wide range of options to enhance the management skills. Is great for beginners and a wonderful refresher for more experienced delegates

The training covers techniques for motivating staff, establishing action plans and delivering results within given timescales. By the end of the course, participants will be able to implement an action plan in their organisations and feel more confident managing their teams.

• Qualification/s or experience in your subject area.• Applicants are expected to have a good command of both written and spoken EnglishWho should attend?• Anybody interested in management, who would like to develop their skills to a master level.

15 CPD points

Effective Manager Course Agenda

Day 1
9:00-9:30 Introductory session
9:30-10:00 Management essential
10:00-11:00 Organizational structure and culture
11:00-11:15 Coffee Break
11:15-12:40 Setting objectives, resources and task
12:40-13:00 Time management
13:00-13:30 Lunch Break
13:30-15:00 Effective communication
15:30-15:45 Coffee Break
15:50-17:00 Decision making

Day 2
9:00-11:00 Team management
11:00-11:15 Coffee Break
11:15-11:50 Motivation
11:50-13:00 Managing difficult people and conflict
13:00-13:30 Lunch Break
13:30-15:00 Delegation skills
15:00-15:30 Performance management,
15:30-15:45 Coffee Break
15:45-16:20 Providing feed-back
16:20-17:00 Effective meetings

Course dates Price Book Now Training location
5-6 September 2019 600 GBP
London, UK Map
18-19 November 2019 600 GBP
London, UK Map


Participants will be placed in various contexts that simulate real situations, aiming to familiarize them with the importance of adapting personal approach and communication style to the organizational culture they interact with.Special emphasis will be placed on direct interaction with the team and on how it can best respond to requests it to ensure that, in the end, we will have an efficient team.


•The role of management
•Setting goals and objectives
•Agreeing actions and timescales
•Building and motivating teams
•Achieving results through the actions of others
•Designing your time management system
•Delegating effectively
•Feedback and appraisal
•Keeping things on track
•Handling difficult situations
•Workload planner
•Working with to do list
•Effective meetings
•Creating reports
•Communication, decision making and working rules
•Action planning


By the end of this two-day programme delegates will:
•Identify managerial styles
•Appreciate the different team roles
•Know how to motivate individuals and teams
•Be capable of setting SMART goals and objectives
•Be capable of communicating better with people at all levels
•Understand the importance of effective delegation
•Understand how to run an effective team briefings
•Assign tasks efficient
•Use management tools
•Give and receive feedback