Mastering people management is a critical skill for team leaders, project managers, and managers looking to elevate their teams and drive exceptional results. In today's fast-paced business environment, empowering your team is not just beneficial—it's essential. This course will provide you with the tools and strategies to effectively manage and inspire your team, fostering an environment where everyone can thrive. You'll learn how to enhance productivity, boost morale, and achieve more as a cohesive unit. Join us to unlock the potential of your team and lead with confidence.
Effective people management is the cornerstone of high-performing teams. At Schultz Knowledge, we move beyond theory to provide actionable strategies that transform good managers into exceptional leaders who drive engagement, productivity, and results.
New Managers & Supervisors: Build a strong leadership foundation from day one.
Experienced Managers: Refresh your skills and learn modern techniques for today’s workforce.
High-Potential Employees: Prepare for Your First Leadership Role with Confidence.
Project & Team Leads: Master the art of influencing without formal authority.
The graduates will receive 15 credits CPD Certificate of Attendance in people management
The People Management Master Class course was developed after 25 years’ experience in management.
The People Management Master Class focuses on behavioural and technical competencies in business, including:
Practical & Actionable: No fluff. Every module includes real-world tools, templates, and scripts you can use immediately.
Interactive Learning: Featuring live workshops, breakout sessions, and role-playing exercises to practice skills in a safe environment.
Expert Facilitators: Learn from seasoned leadership coaches with decades of experience in corporate environments.
Duration: 2 days - 15 hours in the classroom.
The training comprises a succession of practical and theoretical applications and elements on the following topics:
The Foundation of Modern Leadership
Understanding Your Leadership Style (Self-Assessment)
Building Trust and Psychological Safety
Understanding Team Dynamics
Masterful Communication
The Art of Active Listening
Delivering Feedback that Lands (The SBI Model: Situation-Behavior-Impact)
Delivering Feedforward
Leading Crucial Conversations
Performance Management & Development
Setting SMART Goals and Clear Expectations
The Continuous Coaching Cycle
Conducting Effective and Fair Performance Reviews
Evaluate and assess people’s performance
Delegation & Empowerment
Moving from Control to Empowerment
The Delegation Formula: What, Why, and Who
Avoiding Micromanagement
Motivation & Engagement
Understanding What Truly Motivates People (Beyond Money)
Recognizing and Rewarding Your Team
Strategies for Boosting Team Morale
Managing Conflict & Difficult Situations
Identifying the Source of Conflict
Mediating Team Disputes
Addressing Performance Issues Proactively
At the end of the training, the participants will:
Lead with Impact: Transition from a "doer" to a leader who empowers your team.
Communicate with Clarity & Empathy: Master crucial conversations, give constructive feedback, and actively listen.
Delegate Effectively: Free up your time for strategic work while developing your team's capabilities.
Motivate & Engage Your Team: Create an environment where people feel valued, motivated, and committed to the mission.
Navigate Conflict & Difficult Situations: Address performance issues and interpersonal conflicts with confidence and fairness.
Drive Performance & Accountability: Set clear goals, provide ongoing coaching, and conduct meaningful performance reviews.
Foster Inclusion & Psychological Safety: Build a team culture where diverse perspectives are welcomed and everyone can do their best work.
Demonstrate feedback and feedforward sending and receiving skills.
Manage people according to their competence levels.
Manage talent to improve people’s performance, development, and retention.
Evaluate and assess people’s performance.
Day 1,
9:00-10:00 Introductory Session
10:00-11:00 The Foundation of Modern Leadership
11:00-11:15 Coffee Break
11:15-13:00 The Foundation of Modern Leadership
13:00-13:30 Break
13:30-14:30 Masterful Communication
14:30-14:45 Coffee Break
14:45-16:00 Masterful Communication
Day 2
9:00-11:00 Performance Management & Development
11:00-11:15 Coffee Break
11:15-13:00 Delegation & Empowerment
13:00-13:30 Break
13:30-14:30 Motivation & Engagement
14:30-14:45 Coffee Break
14:45-16:00 Managing Conflict & Difficult Situations
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