People management Masterclass

People management Masterclass

Mastering people management is a critical skill for team leaders, project managers, and managers looking to elevate their teams and drive exceptional results. In today's fast-paced business environment, empowering your team is not just beneficial—it's essential. This course will provide you with the tools and strategies to effectively manage and inspire your team, fostering an environment where everyone can thrive. You'll learn how to enhance productivity, boost morale, and achieve more as a cohesive unit. Join us to unlock the potential of your team and lead with confidence.

Effective people management is the cornerstone of high-performing teams. At Schultz Knowledge, we move beyond theory to provide actionable strategies that transform good managers into exceptional leaders who drive engagement, productivity, and results.

Course language: English
Classroom
All day
Intermediate
26.01.2026 - 27.01.2026
Price:£750
Who should attend?

New Managers & Supervisors:  Build a strong leadership foundation from day one.

Experienced Managers: Refresh your skills and learn modern techniques for today’s workforce.

High-Potential Employees: Prepare for Your First Leadership Role with Confidence.

Project & Team Leads:   Master the art of influencing without formal authority.

Entry requirements
  • Qualification/s or experience in your subject area
  • Applicants are expected to have a good command of both written and spoken English

Certification

The graduates will receive 15 credits CPD Certificate of Attendance in people management

Description

The People Management Master Class course was developed after 25 years’ experience in management.
The People Management Master Class focuses on behavioural and technical competencies in business, including:

Practical & Actionable: No fluff. Every module includes real-world tools, templates, and scripts you can use immediately.

Interactive Learning: Featuring live workshops, breakout sessions, and role-playing exercises to practice skills in a safe environment.

Expert Facilitators: Learn from seasoned leadership coaches with decades of experience in corporate environments.

Duration: 2 days - 15 hours in the classroom.

Course topics

The training comprises a succession of practical and theoretical applications and elements on the following topics:

The Foundation of Modern Leadership

 

Understanding Your Leadership Style (Self-Assessment)

Building Trust and Psychological Safety

Understanding Team Dynamics

 

Masterful Communication

The Art of Active Listening

Delivering Feedback that Lands (The SBI Model: Situation-Behavior-Impact)

Delivering Feedforward

Leading Crucial Conversations

 

Performance Management & Development

Setting SMART Goals and Clear Expectations

The Continuous Coaching Cycle

Conducting Effective and Fair Performance Reviews

Evaluate and assess people’s performance

 

Delegation & Empowerment

Moving from Control to Empowerment

The Delegation Formula: What, Why, and Who

Avoiding Micromanagement

 

Motivation & Engagement

Understanding What Truly Motivates People (Beyond Money)

Recognizing and Rewarding Your Team

Strategies for Boosting Team Morale

 

Managing Conflict & Difficult Situations

Identifying the Source of Conflict

Mediating Team Disputes

Addressing Performance Issues Proactively

Objectives

At the end of the training, the participants will:

Lead with Impact: Transition from a "doer" to a leader who empowers your team.

Communicate with Clarity & Empathy: Master crucial conversations, give constructive feedback, and actively listen.

Delegate Effectively: Free up your time for strategic work while developing your team's capabilities.

Motivate & Engage Your Team: Create an environment where people feel valued, motivated, and committed to the mission.

Navigate Conflict & Difficult Situations: Address performance issues and interpersonal conflicts with confidence and fairness.

Drive Performance & Accountability: Set clear goals, provide ongoing coaching, and conduct meaningful performance reviews.

Foster Inclusion & Psychological Safety: Build a team culture where diverse perspectives are welcomed and everyone can do their best work.

Demonstrate feedback and feedforward sending and receiving skills.

Manage people according to their competence levels.

Manage talent to improve people’s performance, development, and retention.

Evaluate and assess people’s performance.

Course agenda

  • Day 1,

      9:00-10:00             Introductory Session

    10:00-11:00             The Foundation of Modern Leadership

    11:00-11:15             Coffee Break

    11:15-13:00             The Foundation of Modern Leadership

    13:00-13:30              Break

    13:30-14:30             Masterful Communication

    14:30-14:45             Coffee Break

    14:45-16:00             Masterful Communication

     

     

    Day 2

      9:00-11:00             Performance Management & Development

    11:00-11:15             Coffee Break

    11:15-13:00             Delegation & Empowerment

    13:00-13:30              Break

    13:30-14:30             Motivation & Engagement

    14:30-14:45             Coffee Break

    14:45-16:00             Managing Conflict & Difficult Situations

Classroom
All day
Intermediate
26.01.2026 - 27.01.2026
Price:£750
Join course

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