The training session is a dynamic and interactive one focusing on optimizing the knowledge, developing the skills and forming attitudes by using the behavioral sciences applied through the experiential method.

Leadership & Management is a training where you will find and learn about everyday problems and situations that a team encounters, thus helping the participants not only to be aware of them, but also to find practical solutions to each problem encountered, so that the results they will obtain at their job after the training would be obviously better.

Time – one of the most valuable resources, be it in our professional or personal lives.

But, how do we get to master it?

The training we deliver on Time Management helps participants understand their own personal relationship with time, as well as to develop practical time management skills.

The one-day Change Management Program for Managers builds change competency in your people managers by defining their role in change and providing practical frameworks for being an effective change leader. Give your managers the skills to address their own barriers to change and proactively lead their teams to a future state.

This course is built on the direct experience of trainers, and a range of communication situations for which they have advised public institutions, companies and NGOs.
The course is interactive, where each participant will have the opportunity to practice their communication skills.

Customer Care Master Class training is specifically designed to develop the participants’ skills and behaviours to offer excellent customer care services. It also empowers participants to provide effective solutions to customer facing problems, when they arise.

This course is ideal for anyone seeking training in customer service and customer care. The majority of participants attending our customer services courses are dealing directly with customer or customer support roles, who want to develop their customer service skills and behaviours.